Situation/Challenge:
The sales and customer service teams at XYZ Ltd. were constantly in conflict, leading to delays and poor customer satisfaction.

My Approach in the Training Session:

1. Icebreaker Activity: I used role-reversal exercises where each team understood the other’s challenges.
2. Communication Skills: I taught them effective listening and assertive communication techniques.
3. Collaborative Goals: We set shared performance targets.

Outcome:
Within two months, inter-department conflicts reduced by 50%, and customer satisfaction scores improved significantly.